Terms and Conditions

Chamojo is operated by CVBV, a company registered under company number BE1032.075.743.

These Terms and Conditions apply to every use of the Chamojo website, platform, and related services (the “Service”). By creating a celebration, inviting recipients, or otherwise using the Service, you agree to these terms.

Chamojo is a recognition and gifting assistant. Managers create campaigns, invite recipients, and set a budget. Chamojo gathers preference signals through playful interactions, matches recipients to products within the available catalog and budget, and prepares recommendations for review.

A Chamojo specialty care giver reviews every recommendation before it is ordered and shipped. Final fulfillment is handled by our suppliers and logistics partners, not by Chamojo directly.

Payment first. A gift will only be sent out once payment has been successfully processed for the campaign or order in question. No item is ordered, shipped, or delivered until funds have been received and confirmed.

Approval before ordering. Recommendations are not final orders. A Chamojo specialty care giver must review and approve the recommendation before it moves to fulfillment.

Delivery estimates. Delivery times depend on the recipient's location, the selected supplier, and local carriers. Estimates are indicative and not guaranteed.

Before shipment only. A refund is only possible before the gifts have been sent. Once a gift has been ordered, prepared, or shipped, the order can no longer be cancelled or refunded.

How to request a refund. To request a refund before shipment, contact the Chamojo team with the campaign or order details. Refunds are processed using the original payment method where possible.

No refund for recipient preferences. We do not refund gifts solely because a recipient later changes their preferences, provided the gift was chosen within the campaign budget and aligned with the information available at the time of recommendation.

Chamojo is not responsible for any tax or incentive impact that may arise from giving or receiving gifts through the Service. This includes, but is not limited to, income tax, social security contributions, benefit-in-kind reporting, VAT treatment, or any other employment or tax obligation.

It is the customer's responsibility to determine whether a gift complies with internal policies, local tax rules, or employment regulations, and to report or withhold amounts as required by applicable law.

Product responsibility. Chamojo is not responsible for the quality, safety, defects, or suitability of any gift sent through the Service. We are also not responsible for any injury, allergic reaction, damage, or other harm related to the sent gifts.

Supplier acts. Chamojo is not liable for acts or omissions of suppliers, makers, carriers, or other third parties involved in sourcing, preparing, or delivering a gift.

Limitation of liability. To the maximum extent permitted by applicable law, Chamojo and CVBV exclude all liability for indirect, incidental, consequential, or punitive damages, including lost profits, lost goodwill, or reputational harm, arising from or related to the Service or any gift sent through it. Total liability, if any, is limited to the amount paid for the specific campaign or order giving rise to the claim.

No warranties. The Service is provided as-is and as-available. We do not guarantee that every recommendation will be perfect, that every recipient will love a gift, or that deliveries will always arrive on time.

You are responsible for the information you provide, including recipient names, delivery addresses, and budgets. You must ensure that you have the right to invite recipients and to send them gifts, and that doing so complies with your organization's policies and applicable law.

You must not use Chamojo to send anything illegal, harmful, discriminatory, or offensive. Our Gift Safety Policy lists the categories of products we never send.

Chamojo may update these Terms and Conditions from time to time. The latest version will always be available on this page. Continued use of the Service after changes means you accept the updated terms.